DXC Technology, the $14 billion global tech services provider, this month named Brad Novak its next Chief Information Officer. His goal: embed artificial intelligence across the company’s infrastructure and operations.
“Technology is our business, and we have to be great at it,” he said. “It’s not asking how we spend less, it’s about how we deliver the best.”
Novak, previously CTO for Barclays’ corporate and investment bank, will help DXC assess where AI can deliver the most value and make sure the foundation is in place to do so. That includes maturing the company’s data strategy and knowledge management capabilities, updating software development processes to incorporate AI, and ensuring teams across the organization have the skills they need to take advantage of the latest technology.
“For me, it’s about execution and taking the organization on this journey,” he said. “We need to pick our battles, decide where we’re going to get something done and get it done quickly.” Early contenders for deeper AI deployment include sales and service management.
Partnerships will play a key role as well, as DXC regularly goes to market alongside technology vendors and serves as “customer zero” for new products and services. For example, DXC announced in November that it formed a Center of Excellence with ServiceNow to combine the two companies’ generative AI capabilities and implementation know-how to streamline AI adoption for customers.
“We’re thinking about what we build for ourselves, but also about how to take advantage of the AI revolution that the hyperscalers and major SaaS vendors are bringing to our door,” Novak said.
Novak reports to Chief Administrative Officer James Walker.