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In early 2023, large-scale, systematic attacks and legislation on diversity, equity, and inclusion (DEI) began…

Holiday season is here, and with it comes a packed calendar of social gatherings. For…

It’s time for my annual predictions related to customer service and customer experience (CX). It…

Sometimes, you get challenged with a question that opens up your goals—that reaches right into…

When starting a new business, it’s important to choose a niche that not only aligns…

The workplace landscape has been evolving beneath our feet, but as we look toward 2025,…

A common topic of discussion among senior marketing leaders is figuring out how to get…

It’s already broken. It’s already too hard. It’s already a struggle, and it’s already draining…

Netflix’s parental leave policy, long celebrated for its “unlimited” flexibility, has recently faced scrutiny. Reports…

Properly trained workers can serve as an early warning system to alert executives about possible…