As the year closes out and 2025 beckons, we find ourselves in the familiar ritual…
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Yet again, diversity, equity and inclusion (DEI) work is sadly caught in the crosshairs of…
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Disney has started the search for a CEO to succeed Bob Iger. In 2020, the…
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Who is making the most money from their careers in 2025? What jobs are driving…
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In early 2023, large-scale, systematic attacks and legislation on diversity, equity, and inclusion (DEI) began…
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The U.S. Federal Reserve will release its next policy decision on December 18, and an…
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Holiday season is here, and with it comes a packed calendar of social gatherings. For…
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It’s time for my annual predictions related to customer service and customer experience (CX). It…
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Trump 2.0 will feature Wall Street-approved suit Scott Bessent as Treasury secretary. Bessent will advocate…
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Sometimes, you get challenged with a question that opens up your goals—that reaches right into…