Working in a call center is no walk in the park. Agents deal with a…
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Coaching is the new leadership. While “leadership skills” have dropped out of the top 20…
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Are you ready for 2025? Are you sure? Coming off 2024, a most impactful year…
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The term employee empowerment is often considered a buzzword. However, when implemented effectively, the concept…
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Friendship is one of the most reliable pathways to happiness. But it’s not just the…
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If you’ve landed an interview and it will be conducted remotely—with with or without video—you’ll…
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Back in October 2024, Oxford Economics made a call for a “window of opportunity” for…
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Amazon CEO Jeff Bezos went on vacation in the summer of 2002. His firm had…
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As of the date of this writing, December 29, the folks at the Financial Crimes…
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How important is customer experience (CX) to your business? According to Qualtrics’ 2025 Consumer Trends…