It’s time for my annual predictions related to customer service and customer experience (CX). It…
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Trump 2.0 will feature Wall Street-approved suit Scott Bessent as Treasury secretary. Bessent will advocate…
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Sometimes, you get challenged with a question that opens up your goals—that reaches right into…
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Recently, I had the privilege and pleasure of meeting with Dr. Daniel Crosby, the author…
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When starting a new business, it’s important to choose a niche that not only aligns…
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The workplace landscape has been evolving beneath our feet, but as we look toward 2025,…
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A common topic of discussion among senior marketing leaders is figuring out how to get…
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It’s already broken. It’s already too hard. It’s already a struggle, and it’s already draining…
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Netflix’s parental leave policy, long celebrated for its “unlimited” flexibility, has recently faced scrutiny. Reports…
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Properly trained workers can serve as an early warning system to alert executives about possible…