The modern workplace is evolving rapidly, with artificial intelligence driving much of this transformation. Yet,…
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Alternative investment giant Blue Owl Capital thinks it can maximize its TV exposure on the…
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WGSN, like several other trend forecasting agencies, undertakes a rigorous and methodical process to predict…
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One of the most sustainable competitive advantages for today’s leader is creating and maintaining an…
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While my expertise is in customer service and CX, I was asked two questions in…
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You may have noticed that lately, the media is pumping out more stories on how…
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In an email, Sandra Moran, the chief customer experience officer at WorkForce Software, now part…
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“He better avoid walking out to his balcony,” said an incandescent José Mayans (Peronist Senator…
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In early 2024, business headlines were full of worrying predictions. Softening demand for electric vehicles…
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As I perused the ubiquitous “Best Books of the Year” lists from thought leaders whose…